CASTEL GROUP – WAN Link Supervision
Obkio Supervision: Improving internet link performance and reducing operating losses.
Context
The CASTEL group was facing serious problems with the quality of its internet links across 23 subsidiaries: speeds below contractual commitments, frequent disconnections, and degraded performance. These failures were impacting productivity and leading to significant operational losses.
Requirements
Implement a monitoring solution to accurately measure actual flow rates and detect outages.
Analyse and resolve, link by link, incidents in collaboration with each local operator.
Reduce operating losses related to downtime and poor service quality.
Pays
Our partners
Approach
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Approach
Selecting a high-performance monitoring tool Implementation of Obkio to monitor and diagnose the quality and performance of connections at each site.
In-depth analysis and targeted troubleshooting Rapid identification of malfunctions and implementation of an action plan with the various operators.
Close collaboration with subsidiaries and operators Coordination to resolve incidents, validate fixes, and ensure compliance with service contracts.
Continuous monitoring and continuous improvement Regular reporting on availability and throughput, allowing for continuous adjustment of link configuration and supplier negotiation.
Results
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Results
Improved network performance Drastic reduction in cut-offs and restoration of expected speeds across all sites, both in Africa and internationally.
Reduction of operating losses Over €500,000 saved in two years thanks to improved link reliability and reduced downtime.
Increased visibility Precise indicators on the quality of service, facilitating decision-making and negotiations with operators.
Increased confidence and serenity Centralising supervision and anticipating network problems have improved operational efficiency within the CASTEL group.
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