BBOXX – call centre
Setting up a call centre with the 3CX solution – turn-key deployment and training.
Context
Bboxx, a Togolese leader in innovative energy solutions, sought to strengthen its customer service by launching a call centre. Facing growing demand, Bboxx called upon our expertise to deploy an integrated, high-performing, and autonomous solution.
Requirements
Deploy a call centre with an integrated communication solution.
Integrate and configure 3CX software to centralise call management.
Pays
Our partners
Approach
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Approach
Strategic planning Needs assessment of the call centre and definition of appropriate technical resources.
3CX Deployment Installation and configuration of 3CX software, integration with existing infrastructure, and deployment of necessary technical resources.
Training and skills transfer Setting up a comprehensive training programme and structured handover to ensure the autonomy of local teams.
Responsive support On-demand interventions to adjust and optimise the solution based on developments and field feedback.
Results
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Results
Call centre operational Successful launch of a modern and integrated communication solution, ensuring centralised call management.
Turnkey solution A comprehensive handover and in-depth training which enabled the client to take ownership of the infrastructure autonomously.
Performance improvement Optimising call flows and reducing waiting times.
Ongoing support On-demand support ensuring rapid adaptation to changing needs and proactive incident management.
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