BRAKINA – Monitoring IT & OT
IT/OT Monitoring: On-call duty for critical equipment and alert resolution in Less than 30 minutes.
Context
BRAKINA wanted to strengthen real-time monitoring of its IT and OT infrastructures. Outages or malfunctions had an impact on production and service availability, requiring a high-performance and responsive supervision system.
Requirements
Implement a centralised monitoring service covering all critical equipment.
Ensure a Level 1 intervention within 30 minutes in case of an alert.
Define a clear escalation process to swiftly and efficiently manage more complex incidents.
Pays
Our partners
Approach
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Approach
Audit and initial framing Identification of critical equipment (IT/OT), definition of alert levels and development of an escalation protocol.
Set up of the PRTG solution Configuration of monitoring probes and integration of alerts into a 24-hour supervision centre.
On-call arrangements Setting up a dedicated team to react immediately (level 1) and escalate if necessary (levels 2 and 3).
Documented resolution process Implementation of precise workflows, drafting of procedure sheets and version management, monitoring of each intervention and regular incident reports.
Results
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Results
Increased responsiveness Level 1 interventions in less than 30 minutes, significantly reducing downtime.
Structured incident management A clear and documented escalation process, facilitating the rapid resolution of more complex issues.
Production optimisation Reduction in IT/OT outage-related interruptions, contributing to BRAKINA's business continuity.
Performance improvement Thanks to PRTG reports, complete visibility over equipment health and incident trends, allowing future optimisation needs to be anticipated.
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