MCO
Keep your critical environments available, secure, and performing well. Our MCO service combines proactive monitoring, preventative interventions, and corrective support to ensure measurable service continuity, with transparent SLA commitments and detailed reports.
The deliverables:
- Management of change tickets and incidents in compliance with SLAs.
- Real-time supervision: PRTG & Obkio, multi-channel alerts, client dashboard.
- 24/7 Incident Management: NOC Dakar + senior on-call, ITIL escalation.
- Preventative maintenance: OS patches, network firmwares, monthly recovery tests.
- Performance optimisation: capability reviews, SD-WAN tuning, monthly KPI reporting.
- Documentation & reports: service log, SLA statistics, improvement recommendations.
Added value
- Reactive Service Centre: <15 min response time for critical alerts.
- Guaranteed SLAs: target availability of 99.1%, contractual TTR.
- Full transparency: live access to monitoring & tickets, automated PDF reports.
- Budget optimisation: UO package or hours pack, no billing surprises.
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