{"id":712,"date":"2025-07-09T21:38:27","date_gmt":"2025-07-09T21:38:27","guid":{"rendered":"https:\/\/preprod.satlx.net\/dev\/?post_type=etude-de-cas&p=712"},"modified":"2025-08-11T09:57:06","modified_gmt":"2025-08-11T09:57:06","slug":"medical-rh","status":"publish","type":"etude-de-cas","link":"https:\/\/satlx.net\/en\/etude-de-cas\/medical-rh\/","title":{"rendered":"M\u00c9DICAL RH"},"content":{"rendered":"\n
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\n M\u00c9DICAL RH – call center <\/h1>\n

\n Mise en place d\u2019un centre d\u2019appel Omnicanal avec 3CX, Cloud Azure, SDWAN et Gateways Fixe & GSM. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

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CONTEXTE<\/strong><\/h3>\n

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M\u00c9DICAL RH souhaitait moderniser son centre d’appel. Le besoin portait sur une solution int\u00e9gr\u00e9e pour g\u00e9rer efficacement les appels et assurer une continuit\u00e9 de service optimale, bas\u00e9e sur une infrastructure cloud et des technologies de connectivit\u00e9 robustes.<\/p>\n

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BESOINS<\/strong><\/h3>\n

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D\u00e9ployer une solution de t\u00e9l\u00e9phonie 3CX h\u00e9berg\u00e9e sur le cloud Azure pour garantir une gestion centralis\u00e9e et \u00e9volutive.<\/p>\n

Mettre en place un r\u00e9seau SDWAN performant pour relier les sites en France et au S\u00e9n\u00e9gal, assurant une connectivit\u00e9 fiable.<\/p>\n

Int\u00e9grer des gateways \u00e0 la fois fixes et GSM pour offrir une redondance et une flexibilit\u00e9 optimales dans la gestion des appels.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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Pays<\/h3>\n\n
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\n \"S\u00e9n\u00e9gal\"\n <\/div>\n
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Nos partenaires<\/h3>\n\n
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\n \"M\u00c9DICAL\n <\/div>\n <\/div>\n \n\n\n \n <\/div>\n <\/div>\n\n
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Approche<\/h5>\n
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    Approche<\/div>\n

    Audit et planification strat\u00e9gique<\/strong> : \u00c9valuation de l\u2019existant et d\u00e9finition d\u2019une architecture int\u00e9gr\u00e9e align\u00e9e sur les besoins op\u00e9rationnels.<\/p>\n

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    D\u00e9ploiement d\u2019une solution omnicanale<\/strong> : Mise en \u0153uvre de la t\u00e9l\u00e9phonie 3CX sur cloud Azure, associ\u00e9e \u00e0 un r\u00e9seau SDWAN robuste pour relier efficacement les sites en France et au S\u00e9n\u00e9gal.<\/p>\n

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    Int\u00e9gration des gateways<\/strong> : Configuration de gateways fixes et GSM pour assurer une redondance totale et une continuit\u00e9 de service.<\/p>\n

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    Formation et transfert de comp\u00e9tences<\/strong> : Accompagnement des \u00e9quipes sur site pour garantir une autonomie compl\u00e8te et une exploitation optimale de la solution.<\/p>\n<\/div>\n <\/li>\n <\/ul>\n <\/div>\n

    \n \"R\u00e9sultats\"\n
    R\u00e9sultats<\/h5>\n
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      R\u00e9sultats<\/div>\n

      Performance et fiabilit\u00e9 accrues<\/strong> : Am\u00e9lioration significative de la qualit\u00e9 des appels et de la connectivit\u00e9 gr\u00e2ce \u00e0 l\u2019int\u00e9gration harmonieuse des technologies.<\/p>\n

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      Redondance et flexibilit\u00e9<\/strong> : Les gateways fixes et GSM offrent une solution de secours efficace, r\u00e9duisant les risques d\u2019interruption et assurant une disponibilit\u00e9 continue du service.<\/p>\n

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      Optimisation op\u00e9rationnelle<\/strong> : Une infrastructure unifi\u00e9e et centralis\u00e9e a permis de rationaliser les processus de gestion du call center, renfor\u00e7ant ainsi la satisfaction des clients.<\/p>\n

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      Scalabilit\u00e9<\/strong> : La solution, h\u00e9berg\u00e9e sur Azure, offre une capacit\u00e9 d\u2019extension en phase avec la croissance des besoins de MEDICAL RH.<\/p>\n<\/div>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"featured_media":1117,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"partenaire":[],"class_list":["post-712","etude-de-cas","type-etude-de-cas","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nMedical RH : cloud & cybers\u00e9curit\u00e9 sant\u00e9 \u2013 SATLX<\/title>\n<meta name=\"description\" content=\"SATLX a mis en place un cloud s\u00e9curis\u00e9 pour Medical RH, garantissant confidentialit\u00e9 et performance des donn\u00e9es m\u00e9dicales.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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