{"id":656,"date":"2025-07-09T16:35:20","date_gmt":"2025-07-09T16:35:20","guid":{"rendered":"https:\/\/preprod.satlx.net\/dev\/?post_type=etude-de-cas&p=656"},"modified":"2025-08-11T09:57:38","modified_gmt":"2025-08-11T09:57:38","slug":"bboxx","status":"publish","type":"etude-de-cas","link":"https:\/\/satlx.net\/en\/etude-de-cas\/bboxx\/","title":{"rendered":"BBOXX"},"content":{"rendered":"\n
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\n BBOXX – call center <\/h1>\n

\n Mise en place d\u2019un centre d’appel avec la solution 3CX \u2013 D\u00e9ploiement et formation cl\u00e9 en main. <\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n\n\n\n

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CONTEXTE<\/strong><\/h3>\n

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Bboxx, leader togolais innovant dans la fourniture de solutions \u00e9nerg\u00e9tiques, souhaitait renforcer son service client en lan\u00e7ant un centre d’appel. Face \u00e0 une demande croissante, Bboxx a sollicit\u00e9 notre expertise pour d\u00e9ployer une solution int\u00e9gr\u00e9e, performante et autonome.<\/p>\n

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BESOINS<\/strong><\/h3>\n

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D\u00e9ployer un centre d’appel avec une solution de communication int\u00e9gr\u00e9e.<\/p>\n

Int\u00e9grer et configurer le logiciel 3CX pour centraliser la gestion des appels.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n

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Pays<\/h3>\n\n
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\n \"Togo\"\n <\/div>\n
\n \"Union\n <\/div>\n <\/div>\n \n

Nos partenaires<\/h3>\n\n
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\n \"BBOXX\"\n <\/div>\n <\/div>\n \n\n\n \n <\/div>\n <\/div>\n\n
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Approche<\/h5>\n
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  • \n
    Approche<\/div>\n

    Planification strat\u00e9gique<\/strong> : Diagnostic des besoins du centre d’appel et d\u00e9finition des ressources techniques adapt\u00e9es.<\/p>\n

     <\/p>\n

    D\u00e9ploiement de 3CX<\/strong> : Installation et configuration du logiciel 3CX, int\u00e9gration avec l’infrastructure existante, et d\u00e9ploiement des ressources techniques n\u00e9cessaires.<\/p>\n

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    Formation et transfert de comp\u00e9tences<\/strong> : Mise en place d’un programme de formation complet et d’une passation structur\u00e9e afin d’assurer l’autonomie des \u00e9quipes locales.<\/p>\n

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    Support r\u00e9actif<\/strong> : Interventions sur demande pour ajuster et optimiser la solution en fonction des \u00e9volutions et des retours terrain.<\/p>\n<\/div>\n <\/li>\n <\/ul>\n <\/div>\n

    \n \"R\u00e9sultats\"\n
    R\u00e9sultats<\/h5>\n
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    • \n
      R\u00e9sultats<\/div>\n

      Centre d’appel op\u00e9rationnel<\/strong> : Lancement r\u00e9ussi d’une solution de communication moderne et int\u00e9gr\u00e9e, assurant une gestion centralis\u00e9e des appels.<\/p>\n

       <\/p>\n

      Solution cl\u00e9 en main<\/strong> : Une passation compl\u00e8te et une formation approfondie qui ont permis au client de prendre en main l’infrastructure de mani\u00e8re autonome.<\/p>\n

       <\/p>\n

      Am\u00e9lioration de la performance<\/strong> : Optimisation des flux d’appels et r\u00e9duction des temps d’attente.<\/p>\n

       <\/p>\n

      Support continu<\/strong> : Un accompagnement sur demande garantissant une adaptation rapide aux \u00e9volutions des besoins et une gestion proactive des incidents.<\/p>\n<\/div>\n <\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"featured_media":1118,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"partenaire":[],"class_list":["post-656","etude-de-cas","type-etude-de-cas","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nBboxx : infrastructure r\u00e9seau & s\u00e9curit\u00e9 \u2013 SATLX<\/title>\n<meta name=\"description\" content=\"SATLX a accompagn\u00e9 Bboxx dans le d\u00e9ploiement d\u2019un r\u00e9seau IT s\u00e9curis\u00e9 pour soutenir ses op\u00e9rations en Afrique de l\u2019Ouest.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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